Exclusive Advantages from Oracle's PeopleSoft and J.D. Edwards Support

Oracle's PeopleSoft and J.D. Edwards support offers exclusive advantages and advanced services to ensure your long-term success.

Superior Global Support

We are the largest and most advanced support organization in the world. With more than 6,000 support professionals—including approximately 1,000 from PeopleSoft—and 8,000 application developers, the scale of the combined Oracle/PeopleSoft/J.D. Edwards support organization allows us to deliver advanced services that other support organizations simply can't match. For example, we offer our customers support services in 27 languages . And with our integrated CRM and CTI systems, your call is routed automatically to a support professional in one of 16 global hubs, who will handle your issue in the language of your choice.

Continued Access to Software Releases and Enhancements

Only Oracle's PeopleSoft and J.D. Edwards support can provide you with rights to future PeopleSoft and J.D. Edwards software releases. Oracle has planned releases of PeopleSoft Enterprise version 8.9 in 2005 and version 9.0 in 2006, JD Edwards EnterpriseOne version 8.11 in 2005 and version 8.12 in 2006, and continuing enhancements to JD Edwards World every 12-15 months. Oracle's PeopleSoft and J.D. Edwards support provides you access to the latest technologies, business requirements, and industry best practices.

PeopleTools and Technology Foundation Support

Oracle's PeopleSoft and J.D. Edwards support maintains and enhances the technology platform on which your applications run. We are the only support organization that can offer fixes to the proprietary PeopleTools and Technology Foundation source code and undertake the platform recertification of your PeopleSoft and J.D. Edwards applications for technology stack changes. Without Oracle Support, you can't take advantage of future technology enhancements like new versions or releases of browsers, databases, operating systems, and hardware server architectures that require changes to PeopleTools or Technology Foundation to support them. Click here for more information on why support from Oracle is the best option for your PeopleSoft and J.D. Edwards products, and to learn more about the technical risks of third-party support.

Direct Access to PeopleSoft and J.D. Edwards Experts and Systems

	No one knows more about PeopleSoft than PeopleSoft's developers and support professionals, over 90% of whom are now part of the combined Oracle/PeopleSoft/J.D. Edwards support team. With Oracle, you have access to the very people who built your PeopleSoft and J.D. Edwards products and who continue to maintain and enhance your software.
	Our advanced tools for customer care include collaborative support, multi-vendor support, and new releases of our intelligent support tools like the PeopleSoft Enterprise Change Assistant, Performance Monitor, and Diagnostic Framework tools that help you reduce the cost and effort needed to maintain your applications.

Even Faster Problem Resolution

	We have leveraged both the Oracle and PeopleSoft support organizations and technical infrastructures. With our integrated case resolution and escalation processes, we leverage each other's support organizations and technical infrastructures to more rapidly resolve your product and technical issues. And if you are running Oracle technology, the combined expertise of our application and technology support teams will further reduce the steps and time needed to resolve your issues.
	We actively maintain approximately 700 representative environments in our support labs to assist with complex troubleshooting and diagnostics—and we can quickly create a new environment and troubleshoot for a client with unique system configurations.
	We maintain a knowledgebase of more than 400,000 solutions, which addresses 97% of customer inquiries.
	We are the only ERP provider to offer first-line support for the Linux operating system, and we develop free patches and fixes that we provide to the Linux community.

Single Point of Contact

We provide a single point of contact for all your support needs. No longer do you need to rely on multiple organizations to resolve an issue. Through the global scale of our support organization and by leveraging our third-party relationships and reseller agreements, Oracle works on your behalf to manage all parties to ensure prompt and efficient resolution.